There are two groups of products supplied by Bathroom Heaven:
• Catalogue products – all products in the Company’s catalogue.
• Non-catalogue products – products that are not included in the current Company catalogues. Non-catalogue products cannot be cancelled or returned and will be charged for in full.
Catalogue products are cancellable and exchangeable prior to delivery, and exchangeable but not cancellable after delivery if the item is still in its original packaging. Once the packaging has been opened, the item is neither cancellable nor exchangeable.
Exchanges can be made within a period of 28 days when agreed with the showroom manager for goods of the same or higher value. Any order placed at a trade / retail exhibition will be subject to a cancellation charge to the costs of cancellation incurred by the company.